Home > How to File Complaints for Shoe Purchases (Ultraboost, Superstar, etc.): A Step-by-Step Guide

How to File Complaints for Shoe Purchases (Ultraboost, Superstar, etc.): A Step-by-Step Guide

2025-06-07
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Online shopping for premium sneakers like Adidas Ultraboost, Superstar, Yeezy Boost, or Stan Smith

1. Identify the Issue Clearly

  • Yeezy Boost material mismatch:
  • Stan Smith size deviation:
  • Document defects (scratches, glue stains, etc.) with time-stamped photos/videos.

2. Initiate Platform Complaint (e.g., Amazon, Taobao, StockX)

Within 7 days

  1. Go to "My Orders" and select "Return/Refund"
  2. Choose:
    • "Product not as described"
    • "Quality issues"

⏰ Pro Tip:

3. Negotiate with Seller

Sample Message Template:

"Dear Seller,
My recently purchased [Ultraboost 2023, Order #12345] has evident glue stains on both soles (attached). As this contradicts the 'new & perfect condition' description, I request:
- Full refund upon return, or
- 30% partial refund for keeping the item.
Please respond within 24 hours or I’ll escalate to platform arbitration."

4. Platform Arbitration Process

Step Action Timeframe
1 Upload evidence (photos/videos/conversations) 3 days
2 Platform inspects (may request authenticity proof) 5-7 days
3 Outcome: Refund/Replacement/Rejection 2 days

5. Escalate Further If Needed

  • Credit card chargeback:
  • Consumer protection agencies:

Vital Evidence Checklist



Helpful links: Oksheet.net's sneaker authentication guide

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